About Your MycleCare Warranty
All Mycle e-bikes come with a 12 month warranty covering both selected parts and labour. If your Mycle experiences a fault, we will either send you out the part required, or organise a courier to collect the bike, fix your bike, and send it back out to you. And to make this process as simple as possible, if you need to request a claim under your warranty, you just need to fill our our online form here.
For added peace of mind, you are also able to extend this warranty to 24 months for a fee in the optional extras when you purchase your bike, which covers selected parts as outlined below. Full warranty T&Cs are included in the user manual on purchase.
For our selected parts warranty, please refer to the table below:
Electrical components
| Controller | 6m | |
| LCD/Analogue Display | 6m | |
| Digital display IPX6 Waterproof | 6m | |
| Motor | 12m | upgrade for 24 months cover |
| Battery | 12m | upgrade for 24 months cover |
| Charger | 12m | upgrade for 24 months cover |
| Front light | 6m | |
| Throttle | 6m |
Bodywork
| Frame | 12m | Excludes accidental & impact damage, upgrade for 24 months cover |
| Forks | 12m | Excludes accidental & impact damage, upgrade for 24 months cover |
| Rear carrier | 12m | |
| Fenders | 12m | |
| Seat clamp | 3m |
Mechanical components
| Rear Cassette | 6m | |
| Rear Derailleur | 6m | |
| Gear shifter | 3m | |
| Caliper | 3m | |
| Brake pads | NA | |
| Disc rotor | NA | |
| Cranks | 6m | |
| Pedals | 3m | |
| Bottom bracket | 6m | |
| Spokes | NA |
Finishes
| Grips | 3m | |
| Handlebars | 6m | |
| Seat/saddle | 6m |
Exclusions
Contractual warranty excludes damage or defects caused by: abnormal use, lack of maintenance, accidental damage, prolonged exposure to moisture or liquid or non-compliance with recommendations.
Please see your user manual for the full list of exclusions and maintenance requirements for your Mycle e-bike.
Recommended Service Intervals
Regular inspection and maintenance are key to ensure bikes function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real world wear and tear, and the need for service, will vary with conditions of use. We generally recommend inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table. This does not replace your pre-ride checks and cleaning maintenance. Always seek advice from a reputable, qualified bike technician to carry out servicing if you are unsure.
Please note, warranty lies with the original owner of the bike who initially made the first purchase through an official Mycle channel.
*Please note, we don't accept returns on used bikes. Therefore, if you have any problems with your bike, please contact us using the warranty claims form so we can provide you with further support.