Got a question about our Mycle E-bikes and E-Scooters? We've rounded up some of our most popular customer queries below.

 

Mycle Electric Bike Questions
General Electric Bike Questions
Mycle Electric Scooter Questions
General Electric Scooter Questions

 

 

Mycle Electric Bike Questions

Q1. What courier will you use to deliver my e-bike?
A1. We use Tuffnells, a fast and reliable UK delivery service, to get your Mycle Electric Bike to you quickly and safely.

 

Q2. How does your power assist work?
A2. Our power assist works by your bike having a sensor in the motor that detects your pedalling cadence, which activates the motor to the power level you select on the LCD display.

 

Q3.Can I fit a child seat?
A3. Our rear racks are a universal design so will fit most child seats with the adaptors the seat manufacturer includes.

 

Q4. I've scratched/chipped my bike. Do you sell touch up paint that is colour matched?
A4. We are currently working on colour matching small pots of touch up paint so you can keep your Mycle looking fabulous. Please get in contact with our customer care team for further information.

 

Q5. How does the bike secure the battery when the I’m shopping?
A5. Your bike features a seat clamp with a unique hexagonal key lock, so you can lock the battery securely inside the seat post of your bike, and know it is safe.

 

Q6. When does my Warranty begin?
A6. Both our 12-month standard and upgradeable 24 month warranty start on the day your order is delivered to you
Q7. Do you offer E-Bike Insurance?
A7. We have partnered with cycleGuard to offer a discounted 15% off all electric bike insurance. All information on this can be found HERE

 

Q8. How do I turn the headlight on?
A7. Hold down the Level Up button for two seconds to switch on the front light.

 

 

General Electric Bike Questions

Q1. Can I leave my bike outside overnight?
A1. Some electric bikes have the battery integrated into the bikes frame design. Because e-bike batteries are required to be stored in a dry environment, ideally between 12-22°C, most e-bike must be stored inside.
However, because of our innovative battery design, you can remove your Mycle seat post (with the battery in the seat post) to store inside, leaving the bike outside if you so wish and it is safe and secure to do so.
If you are looking for a bike to store inside, our Compact folds to a small enough size to fit conveniently in the cupboard under the stairs!

 

Q2. How does your power assist work?
A2. Our power assist works by your bike having a sensor in the motor that detects your pedalling cadence, which activates the motor to the power level you select on the LCD display.
Q3. If the battery runs out, does the bike still work?
A3. Yes! The Mycle e-bike is not like a motorcycle which you can't use if you run out of fuel. This is still a working bicycle even with no battery. The e-bike assists you in cycling making it easier for you to cycle, but if you wish to ride with no assist, that's also no problem. You never have to worry about being stuck anywhere without battery. 
Q4. How does your power assist work?
A4. Our power assist works by your bike having a sensor in the motor that detects your pedalling cadence, which activates the motor to the power level you select on the LCD display.
Q5. Can I take my electric bike on holiday with me?
A5. You will not be able to fly with your electric bike because the battery will not be allowed in the hold. However, we highly promote local living and our Mycle electric bikes ae perfect for being a tourist in your own city or a holiday in the UK (where flying is not required).

 

 

Mycle E-scooter Questions

Q1. What courier will you use to deliver my scooter 
A1. We use DPD, our premium courier who deliver a speedy, fully trackable service

 

Q2. I've pressed something on my display, and all I can see is three numbers. What do I do?
A2. It sounds like you have activated the scooter pin lock. You'll need to contact our customer care at enquiries@mycle.co.uk to retrieve the 3 digit pin, and press the up arrow three times rapidly to accept the pin.

 

 

General Electric Scooter Questions

Q1. What is the law on riding e-scooters in the UK?
A1. It is legal to ride your e-scooter on private property with the land-owners permission. However, it is illegal to ride your e-scooter on public roads.

 

If you are a Mycle owner and looking for technical advice, you might find our Troubleshooting page more helpful.